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TRIO Customs Brokers

Privacy & Cookie Policy

Effective Date: October 18, 2026

Last Updated: October 18, 2026

1. Who We Are and What This Policy Covers

This Privacy & Cookie Policy is issued by TRIO Customs Brokers LLC ("TRIO," "we," "our," or "us"). TRIO is a licensed U.S. customs broker. We provide customs entry filing and clearance, Importer Security Filing (ISF), tariff classification and duty analysis, Foreign Trade Zone (FTZ) services, post-entry services, trade compliance advisory, warehousing, and transportation coordination services.

This policy explains how we collect, use, share, and protect personal information when you:

• visit our website at https://www.triocb.com, including its translated versions (the "Site"), or use the free tools on the Site, such as the MID Code Generator, Bond Calculator, and Instant Quote tool;

• fill out a form on the Site, such as a contact, consultation, or Instant Quote form, or upload a file;

• email us (for example, at info@triocb.com or rfq@triocb.com), call us, or meet with us;

• become a TRIO customs brokerage, FTZ, warehouse, or advisory client, or act for a client (for example, as an officer, employee, or authorized signer); or

• deal with us as a supplier, carrier, surety, agent, or other business partner, or as someone who works for one of them.

This policy does not cover information about TRIO's own employees, which is covered by our internal policies. Our Terms & Conditions are a separate document at https://www.triocb.com/terms.

2. Information We Collect

a. Information you give us through the Site

• Contact details: first and last name, email address, phone number, and company name.

• Your message and files: the comments or messages you send and any files you upload, for example a saved Instant Quote PDF, a commercial invoice, or other shipping documents. Please do not upload personal information that your request does not need, and please do not upload Social Security numbers or other sensitive personal information through a website form (see Section 2(e)).

• Tool inputs: information you enter into our free tools, such as manufacturer names and addresses entered into the MID Code Generator or values entered into the Bond Calculator and Instant Quote tool, to the extent that information is submitted to us.

• Sign-in and booking information: if you sign in to the Site or book an appointment through it, the information needed for that purpose, such as your login email address and appointment details.

b. Information we collect to provide customs brokerage and related services

When you or your company become a client, or when we act for a client, we collect the information we need to transact customs business and to meet U.S. Customs and Border Protection (CBP) and other legal requirements. Depending on the service, this may include:

• Power of attorney and onboarding information: the client's legal name and any trade name, business addresses, and the names, titles, contact details, and signatures of the officers or authorized persons who sign the customs power of attorney and other onboarding documents.

• Importer identification information: the information required on CBP Form 5106 (Create/Update Importer Identity Form), such as the importer's IRS Employer Identification Number (EIN). If the importer is an individual or sole proprietor, this may be a Social Security number (SSN) or a CBP-assigned number. It also includes mailing and physical addresses, phone number, email address, and certification details, and may include optional details such as business structure, beneficial owners, and company officers.

• Identity verification information: information we need to verify the identity of a client and of the people who sign for it, as CBP broker regulations require.

• Shipment and entry information: commercial invoices, packing lists, bills of lading and air waybills, arrival notices, ISF data elements (for example, seller, buyer, manufacturer or supplier, ship-to party, and consolidator names and addresses), product descriptions, part numbers, tariff classifications, values, country of origin, Manufacturer Identification (MID) codes, and related entry data. These documents often include the names and contact details of people at the client and at its suppliers, buyers, and carriers.

• Partner Government Agency (PGA) information: data that other federal agencies require for certain goods.

• Bond, duty, and financial information: customs bond and surety details; duty, tax, and fee amounts; and statements, invoices, and payment records for our services.

• FTZ, warehouse, and post-entry records: FTZ admission, transfer, and consumption records, warehouse receipts and inventory records, and records for Post Summary Corrections, protests, reconciliation, and drawback.

• Communications: emails, calls, and other correspondence with clients and partners, which customs brokers must keep under CBP regulations.

c. Information collected automatically

When you visit the Site, we and our service providers may automatically collect your IP address, browser and device type, operating system, approximate location based on IP address, pages viewed, links clicked, referring website, and the date and time of your visit, as well as information collected through cookies and similar technologies (see Section 6).

d. Information from other sources

We may receive information about you from our clients (for example, a client's supplier or consignee contact details); from carriers, freight forwarders, sureties, and other service providers; from CBP and other government agencies (for example, entry status, CBP messages, and notices); and from publicly available sources.

e. Sensitive information

Some customs filings require sensitive personal information, especially an SSN when an individual is the importer of record, and in some cases government-issued identification. We collect this information only when the law requires it or when it is needed to provide our services, and we use it only for those purposes. Please do not send SSNs or government identification through the Site's contact or quote forms or by unencrypted email. Contact us before sending this information.

3. How We Use Information

We use personal information to:

• respond to inquiries and consultation requests, prepare and confirm quotes (including Instant Quotes), and onboard new clients;

• prepare and file CBP entries, entry summaries, ISF, FTZ filings, PGA data, Post Summary Corrections, protests, and other customs and trade filings that our clients request;

• verify the identity of clients and of the people who sign for them, and keep powers of attorney on file, as CBP broker regulations require;

• classify products, analyze duties and tariffs, and provide trade compliance advice;

• provide and coordinate warehouse, FTZ, and transportation services;

• bill for our services, process payments, and manage client accounts;

• meet our legal obligations as a licensed customs broker, including recordkeeping, responsible supervision and control, and responding to CBP inquiries, audits, and requests for information;

• operate, secure, analyze, and improve the Site and our free tools;

• send service communications and, where permitted by law and if you have chosen to receive them, trade news and updates (you can opt out at any time; see Section 8);

• detect and prevent fraud, identity misuse, and security incidents; and

• enforce our agreements and protect our legal rights.

4. How We Share Information

Customs broker confidentiality. As a licensed customs broker, TRIO must follow 19 CFR 111.24. Under that rule, records about our clients' business are confidential. We disclose them only to the client; the client's surety for a particular entry; representatives of the U.S. Department of Homeland Security (including CBP) or other authorized U.S. government officers or agents; in response to a subpoena or court order; or when the client has authorized it in writing. This rule does not apply to information that is properly available from a public source.

We do not sell personal information, and we do not share it for cross-context behavioral (targeted) advertising.

Within those limits, and with written client authorization where 19 CFR 111.24 requires it, we may share personal information with:

• Government agencies: CBP and Partner Government Agencies, through the Automated Broker Interface (ABI) and the Automated Commercial Environment (ACE) or otherwise, as needed to file entries and other submissions and to respond to government requests.

• Sureties: the surety on a client's customs bond, for that bond and entry.

• Service providers that work for us, such as customs filing software providers, website hosting and form providers (Wix.com), our analytics provider (Google Analytics), IT, cloud, email, and document storage providers, and professional advisors such as accountants and lawyers. They may use the information only to provide services to us.

• Carriers, freight forwarders, other customs brokers or agents, and warehouses, when needed to move or clear goods that a client has asked us to handle, and as the client has authorized.

• Legal and safety recipients: to comply with law, a subpoena, a court order, or a lawful government request, or to protect the rights, property, or safety of TRIO, our clients, or others.

• Business transfers: to a buyer or successor in a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to applicable law, including 19 CFR 111.24.

• Others, with your consent or at your direction.

5. Data Retention

We keep personal information for as long as we need it for the purposes described in this policy and as required by law. In particular:

• Customs broker records, including entry records, correspondence, and records of account, are kept for the periods required by CBP regulations, including 19 CFR 111.23 and 19 CFR Part 163, which generally require retention for at least five (5) years after the date of entry. These records are kept in the United States as CBP requires.

• Powers of attorney are kept as required by 19 CFR 111.23, including after revocation for the period that regulation requires.

• FTZ, drawback, and other program records are kept for the periods required by the applicable program rules.

• Website inquiries and quote requests that do not become a client relationship are kept only for as long as needed to respond and as required by law.

• Website analytics and cookie data are kept as described in Section 6.

Because of these legal requirements, we may not be able to delete records connected to a customs filing when someone asks us to. When we no longer need personal information and the law no longer requires us to keep it, we delete it or de-identify it.

6. Cookies, Analytics, and Similar Technologies

A cookie is a small data file placed on your device when you visit a website. Cookies set by TRIO are "first-party" cookies. Cookies set by others, such as analytics providers, are "third-party" cookies.

The Site uses the following kinds of cookies and similar technologies:

• Essential cookies, which the Site needs to work, for example for security, form submission, and remembering your cookie choices. These cannot be turned off through the cookie banner.

• Analytics cookies, which help us understand how visitors use the Site. We use Google Analytics 4. Google explains how it uses data at https://policies.google.com/technologies/partner-sites, and you can opt out at https://tools.google.com/dlpage/gaoptout.

We do not use advertising or marketing cookies on the Site for targeted advertising.

Retention. Cookie and analytics data are kept for the periods set by each provider and by our account settings with that provider, and as required by law.

Your choices. When you first visit the Site, our cookie banner lets you accept or reject non-essential cookies. You can also block or delete cookies in your browser settings; if you delete cookies, the banner will appear again on your next visit so you can make a new choice. Some parts of the Site may not work properly if you block essential cookies.

Global Privacy Control and Do Not Track. We treat a Global Privacy Control (GPC) signal as a request to opt out of the sale of personal information and of sharing for targeted advertising for that browser. Because there is no common industry standard for Do Not Track signals, the Site does not currently respond to them.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections to the Site. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.

If a security breach affects broker records, we will notify CBP as 19 CFR 111.21 requires. We will also notify affected individuals and others as applicable law requires.

8. Your Choices

• Marketing emails: Click "unsubscribe" in any marketing email, or contact us (see Section 14). We may still send you service and account messages.

• Updating your information: Contact us to correct or update your information. Clients can update their importer information on file, and we will submit any required update to CBP (for example, an updated CBP Form 5106) when the client authorizes it.

• Cookies: See Section 6.

9. Your Privacy Rights

Depending on where you live, and subject to the exceptions in applicable law, you may have the right to: (a) know whether we process your personal information and get a copy of it; (b) correct inaccurate information; (c) delete your personal information; (d) receive your information in a portable format; (e) opt out of the sale of personal information, targeted advertising, and certain profiling; (f) limit the use of sensitive personal information; and (g) not be discriminated against for exercising these rights. Where a privacy law applies to TRIO and to your information, we will honor the rights it gives you as required by that law.

Customs records. Many records we hold must be kept under CBP regulations (see Section 5). We may not be able to delete or change those records. When we cannot fully meet a request, we will tell you why.

Client data. When we hold information about a person because our client provided it to us (for example, a client's supplier or consignee contact), we may refer your request to that client.

How to make a request. Email our Privacy Contact at privacy@triocb.com or call +1.734.219.3306. We will verify your identity before we respond. You may use an authorized agent where the law allows, and we may ask for proof that the agent is authorized. We will respond within the time the law requires.

Appeals. If we decline your request, you may appeal by replying to our decision with "Privacy Appeal" in the subject line. If you are not satisfied with the outcome of your appeal, you may contact your state Attorney General.

10. International Visitors and Data Transfers

TRIO is based in the United States. Your information may be processed in the United States and in other countries where we or our service providers operate. Privacy laws in those countries may be different from the laws where you live. CBP requires us to keep customs broker records in the United States.

11. Children's Privacy

The Site and our services are intended for businesses and adults. They are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

12. Third-Party Links and Services

The Site may link to third-party websites and services, such as CBP, other government websites, and social media. We are not responsible for the privacy practices of those websites and services, so please review their privacy policies.

13. Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version on this page and change the "Last Updated" date. If we make material changes, we will give additional notice where the law requires it.

14. Contact Us

TRIO Customs Brokers LLC

Attn: Privacy Contact

13725 Pennsylvania Rd

Riverview, MI 48193, USA

Email: privacy@triocb.com

Phone: +1.734.219.3306